Support
Need help with UPrime ? Contact us about technical problems, subscriptions, restored purchases, account access, data deletion, or product feedback.
Effective date: August 31, 2026
Who provides support
UPrime support is provided by Kovacs Software Solutions. We aim to answer within a few business days, although timing may vary with volume and the nature of the request.
Contact support
For help using the app, email support@kovacssoftware.com.
For business, partnership, legal, or other general inquiries, email info@kovacssoftware.com.
Subscriptions and billing
Purchases and subscriptions are managed by the App Store. Cancel a subscription, change billing details, or request a refund through your Apple account or Apple Support.
We can help with restoring purchases, Pro eligibility, and in-app subscription access. Deleting an account does not cancel an active App Store subscription.
Helpful details to include
- Your device model and iOS version.
- The app version and what you were trying to do.
- An error message or screenshot, if you are comfortable sharing it. Do not email face photos unless support specifically provides a secure, consented method.
- Whether the issue involves photo quality, a stuck analysis, Pro, purchase restoration, iCloud, or account deletion.
Legal information
See our Privacy Policy and Terms of Use for information about data handling and use of the app.