Support

Who provides support

Looksmax support is provided by Kovacs Software Solutions. We aim to answer within a few business days, although timing may vary with volume and the nature of the request.

Contact support

For help using the app, email support@kovacssoftware.com.

For business, partnership, legal, or other general inquiries, email info@kovacssoftware.com.

Subscriptions and billing

Purchases and subscriptions are managed by the App Store. Cancel a subscription, change billing details, or request a refund through your Apple account or Apple Support.

We can help with restoring purchases, Pro eligibility, and in-app subscription access. Deleting an account does not cancel an active App Store subscription.

Helpful details to include

• Your device model and iOS version.
• The app version and what you were trying to do.
• An error message or screenshot, if you are comfortable sharing it. Do not email face photos unless support specifically provides a secure, consented method.
• Whether the issue involves photo quality, a stuck analysis, Pro, purchase restoration, iCloud, or account deletion.

Appearance-related distress

If the App is making you feel distressed or unsafe, pause your use and speak with someone you trust or a qualified professional. In Israel, ERAN offers anonymous emotional first aid at 1201 and through eran.org.il. In immediate danger, contact local emergency services. Looksmax is not an emergency service.

Legal information

See our Privacy Policy and Terms of Use for information about data handling and use of the app.